This page explains how to request deletion of your Hamid Group SAL account and its associated data, and what happens to your data. It applies to the Hamid Group SAL customer app (com.saveron.hamidcustomer) and the Hamid Group SAL seller app (com.saveron.hamidstore).
How to request account deletion
Option 1 — In the app
- Open the Hamid Group SAL app and sign in.
- Go to More › Profile (Settings).
- Tap Delete Account and confirm. Your account and data are removed as described below.
Option 2 — By email
Email [email protected] from the email address registered on your account, with the subject "Delete my account". We verify ownership and process the request within 30 days.
Data that is deleted
- Your profile: name, email address, phone number, password and profile photo.
- Your saved delivery addresses.
- Your wishlist, shopping cart, wallet balance and loyalty points.
- Your push-notification token and device identifiers.
Data that is kept, and for how long
- Completed order, invoice and payment records are retained for up to 7 years where required by tax, accounting and legal obligations. Where possible these records are dissociated from your personal profile.
- Any data we are legally required to keep is deleted once its retention period ends.
Questions? Contact [email protected] or +961 81 115 057.